Refund policy

Refund Policy

90-Day Money-Back Guarantee

At Sanvera, we stand behind the quality of our products and want you to shop with confidence. That's why your first order with us is covered by our 90-Day Money-Back Guarantee, whether you choose a one-time purchase or a subscription, under the terms outlined below.

No Returns Required

For the safety of our customers, we do not accept returns of supplements. Once a product has left our facility, we cannot guarantee how it has been stored or handled, so it can never be resold. This means you never need to send anything back to claim your refund.

Eligibility for Refunds

The 90-Day Money-Back Guarantee applies to your first order with Sanvera only, whether that order is a one-time purchase or your first subscription order.

To be eligible for a refund, all of the following conditions must be met:

  • The order is your first order with Sanvera
  • The refund request is submitted within 90 days of the confirmed delivery date of that order
  • The request is sent by email to support@trysanvera.com and includes your order number and the email address used at checkout

Approved refunds cover the full purchase price of your first order. Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

First Order Only

The 90-Day Money-Back Guarantee applies once per customer and only to their first order. A customer is identified by name, email address, shipping address and/or payment method. Orders placed using a different email address or account by the same customer are not considered a first order.

How to Request a Refund

  1. Email our support team at support@trysanvera.com within 90 days of delivery.
  2. Include your order number and the email address used to place your order.
  3. Once your request is approved, your refund will be issued to your original payment method.

Approved refunds are typically processed within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Non-Eligible Refunds

The following are not eligible for a refund under the 90-Day Money-Back Guarantee:

  • Any order placed after your first order, including one-time purchases and recurring subscription orders
  • Refund requests submitted more than 90 days after the confirmed delivery date
  • Requests that do not meet the terms outlined in this policy

Subscriptions

If your first order with Sanvera is a subscription order, it is covered by our 90-Day Money-Back Guarantee. Recurring subscription orders that follow are not eligible for a refund under this guarantee. If you request a refund for your first subscription order, your subscription will be canceled automatically so that no further orders are processed.

Subscription Orders. Sanvera offers products that can be purchased through a subscription ("subscription"), which automatically renews unless canceled. If you sign up for a subscription, you will be charged through the payment method you provided, and a new order will be processed and shipped automatically every 30 days, starting from your original purchase date ("billing period"). By submitting your initial subscription order, you expressly agree to the terms of the auto-renewal offer as described in this policy and at checkout.

Cancellation of Subscription. You may cancel your subscription at any time through your customer account or by emailing us at support@trysanvera.com. To avoid being charged for your next order, you must cancel at least 48 hours before your next scheduled order date. Cancellations received less than 48 hours before the next order date will take effect after that order has been processed.

Customers are responsible for managing or canceling their subscription before the next scheduled order date. Failure to cancel in time does not constitute grounds for a refund.

Billing Information for Subscriptions. You are responsible for providing current, complete and accurate billing information and for promptly updating it when it changes (for example, a new billing address, card number or expiration date). Changes can be made through your customer account or by contacting our support team.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, whether it is a one-time purchase or a subscription order, please contact us at support@trysanvera.com within 14 days of delivery with your order number and a photo of the product and packaging. We will send a replacement or issue a refund at no cost to you. This does not count as your money-back guarantee claim.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have any questions about refund eligibility, please contact our Customer Support team at support@trysanvera.com and we'll be happy to help.