Cancellation policy
Subscription & Cancellation Policy
By purchasing a subscription from Sanvera, you agree to the terms of our Subscription Policy outlined below.
Recurring Orders and Charges
When you subscribe to a product, a new order will be processed, shipped and charged automatically to the payment method you provided at checkout. Your subscription will continue until you cancel.
Frequency & Amount
Your subscription renews automatically every 30 days, starting from the date of your original purchase. At each renewal, you will be charged the subscription price shown at checkout, plus any applicable taxes. Shipping is always free.
If the price of your subscription changes, we will notify you by email at least 7 days before the new price takes effect, so you have the opportunity to cancel before you are charged.
Deadline to Cancel
To avoid being charged for your next order, you must cancel at least 48 hours before your next scheduled order date. Cancellations received less than 48 hours before your next order date will take effect after that order has been processed.
How to Cancel
We've made canceling simple and hassle-free. You can cancel at any time by:
- Logging in to your customer account and managing your subscription: Click here to manage your subscription
- Or emailing our support team at support@trysanvera.com. Please include your full name and order number for faster processing.
You will receive an email confirming your cancellation.
Confirmation Email
After you sign up for a subscription, you will receive a confirmation email with the terms of your subscription and instructions on how to cancel.
Money-Back Guarantee
If your first order with Sanvera is a subscription order, it is covered by our 90-Day Money-Back Guarantee. Recurring subscription orders after your first order are not eligible for a refund under this guarantee. If you request a refund for your first subscription order, your subscription will be canceled automatically. See our Refund Policy for full details.
Questions
We are committed to transparency and to giving you full control over your subscription. If you have any questions, please email us at support@trysanvera.com.