Terms of service

Terms of Service

Last updated: October 2, 2026

OVERVIEW

This website is operated by Sanvera LLC. Throughout the site, the terms "Sanvera," "we," "us" and "our" refer to Sanvera LLC. Sanvera offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including the additional terms, conditions and policies referenced herein and/or available by hyperlink, such as our Shipping Policy, Refund Policy and Privacy Policy. These Terms apply to all users of the site, including without limitation browsers, customers and contributors of content.

THESE TERMS CONTAIN AN AUTOMATIC RENEWAL PROVISION FOR SUBSCRIPTION ORDERS (SECTION 7) AND REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT (SECTION 20). PLEASE READ THEM CAREFULLY.

Please read these Terms carefully before accessing or using our website. If you do not agree to all of these Terms, you may not access the website or use any of our Services. Any new features or tools added to the site are also subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Your continued use of the site or purchase of products after changes are posted constitutes acceptance of those changes. Changes will not apply retroactively to orders placed before the change was posted.

Our store is hosted on Shopify Inc., which provides the e-commerce platform used to process transactions and deliver our Services.

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

You may not order products from this website unless you are at least 18 years of age, or the age of legal majority in your state of residence, and legally able to form a binding contract.

Some of our products are formulated for children. These products must be purchased by a parent or legal guardian and should only be given to a child by, or under the supervision of, a parent or legal guardian. Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

You may not use our products or Services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction in your use of the Service. You must not transmit any worms, viruses or code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time, except where prohibited by law.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and modified to conform to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or any content on the site, without our express written permission.

SECTION 3 — NO MEDICAL ADVICE

The content on this site, including text, graphics, images and other material, is provided for general informational purposes only. It is not intended as medical advice and is not a substitute for professional medical advice, diagnosis or treatment from a qualified healthcare provider.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.

Always consult your physician or pediatrician before starting any dietary supplement, especially if you or your child are pregnant, nursing, taking medication, have a medical condition or are scheduled for surgery. Never disregard professional medical advice or delay seeking it because of something you have read on this site.

Sanvera does not guarantee that you or your child will achieve any specific health or wellness results. Individual results vary depending on factors unique to each person, such as age, health, diet and genetics.

SECTION 4 — PRODUCT USE AND SAFETY

You agree to use our products only as directed on the product label. Do not exceed the recommended serving size. Please review the full ingredient list on the product page and label before use, especially if you or your child have known sensitivities to any ingredient. Store products as directed and keep them out of reach of children. Discontinue use and consult a healthcare provider if any adverse reaction occurs.

SECTION 5 — ACCURACY OF INFORMATION; ERRORS AND OMISSIONS

We make every effort to ensure the information on this site is accurate, but we are not responsible if information is inaccurate, incomplete or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. This site may contain historical information, which is not necessarily current and is provided for reference only.

Occasionally, information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). If we cancel an order due to such an error, we will refund any amount charged for that order in full.

We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your device's display of any color will be accurate.

SECTION 6 — PRODUCTS, ORDERS AND PRICING

Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction, to limit the quantities of any products we offer, and to discontinue any product at any time.

Your order is an offer to buy the products listed in your order under these Terms. All orders are subject to our acceptance. After receiving your order, we will send you a confirmation email with your order number and the details of your order. A contract of sale between you and Sanvera is formed when you receive this order confirmation email. We may refuse or cancel any order, and we may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, name, email address, payment method and/or billing or shipping address. If we cancel an order after you have been charged, we will refund the full amount.

All prices are listed in U.S. dollars and are subject to change without notice. The price charged for a one-time purchase will be the price in effect at the time you place your order, as shown in your order confirmation email. Applicable sales taxes will be added to your order total and shown at checkout and in your order confirmation email. Shipping is free on all orders within the United States.

SECTION 7 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Sanvera offers products that can be purchased through a subscription. By selecting a subscription at checkout, you agree to the following automatic renewal terms:

(a) YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY 30 DAYS, STARTING FROM THE DATE OF YOUR ORIGINAL PURCHASE, AND WILL CONTINUE UNTIL YOU CANCEL. AT EACH RENEWAL, A NEW ORDER WILL BE PROCESSED AND SHIPPED, AND THE SUBSCRIPTION PRICE SHOWN AT CHECKOUT (PLUS ANY APPLICABLE TAXES) WILL BE CHARGED AUTOMATICALLY TO THE PAYMENT METHOD YOU PROVIDED.

(b) YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR CUSTOMER ACCOUNT OR BY EMAILING US AT SUPPORT@TRYSANVERA.COM. TO AVOID BEING CHARGED FOR YOUR NEXT ORDER, YOU MUST CANCEL AT LEAST 48 HOURS BEFORE YOUR NEXT SCHEDULED ORDER DATE. Cancellations received less than 48 hours before your next scheduled order date will take effect after that order has been processed.

(c) After you sign up, you will receive a confirmation email that includes the terms of your subscription and information on how to cancel.

(d) If the price of your subscription changes, we will notify you by email at least 7 days before the new price takes effect, so that you have the opportunity to cancel before you are charged the new price.

(e) If a recurring payment cannot be processed, we may retry the charge, pause or cancel your subscription. We may refuse to renew any subscription at our sole discretion.

(f) Your first order with Sanvera, including a first subscription order, is covered by our 90-Day Money-Back Guarantee as described in our Refund Policy. Recurring subscription orders after your first order are not eligible for a refund under this guarantee. Failure to cancel in time does not constitute grounds for a refund.

SECTION 8 — PAYMENT AND BILLING INFORMATION

By submitting payment information, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information you provide is complete and accurate; and (iii) sufficient funds or credit exist to pay the amounts due.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and payment information, including your email address, billing address, card number and expiration date, so that we can complete your transactions and contact you as needed.

We and our third-party payment providers may receive updated card information from your card issuer, such as a new card number or expiration date when your card has expired or been replaced. If we receive such updated information, we will update your account accordingly. You may opt out of this updating service by contacting your card issuer. We are not responsible for any fees or charges that your bank or card issuer may apply.

SECTION 9 — SHIPPING AND DELIVERY

We will arrange for shipment of your order to the address you provide at checkout. Processing and delivery times are estimates only, as described in our Shipping Policy. Title and risk of loss pass to you when we transfer the products to the carrier. This does not affect your rights under our Shipping Policy and Refund Policy with respect to lost, damaged, defective or incorrect items.

SECTION 10 — REFUNDS AND RETURNS

For the safety of our customers, we do not accept returns of supplements. Your first order with Sanvera is covered by our 90-Day Money-Back Guarantee, which requires no return of the product. The guarantee applies once per customer, only to the customer's first order, and must be requested by email to support@trysanvera.com within 90 days of the confirmed delivery date. The complete terms are described in our Refund Policy, which is incorporated into these Terms by reference.

SECTION 11 — ELECTRONIC COMMUNICATIONS AND SMS

(a) Email. You consent to receive electronic communications from Sanvera, including emails sent to the email address associated with your order or account and notices posted on the site. You agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may unsubscribe from marketing emails at any time by using the unsubscribe link in any marketing email. Transactional emails, such as order confirmations, shipping notifications and subscription notices, will continue to be sent.

(b) SMS/Text Messaging. If you provide your mobile phone number and opt in to our SMS program, you consent to receive recurring automated transactional, promotional and marketing text messages from or on behalf of Sanvera at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt out at any time by replying STOP to any message, or reply HELP for help. For additional assistance, contact us at support@trysanvera.com. Your SMS opt-in data and consent will not be shared with any third parties for their marketing purposes. We may share it only with service providers that help us deliver our messaging program, in accordance with our Privacy Policy.

SECTION 12 — INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, images, product names, product formulations, packaging designs and software, is the property of Sanvera LLC or its licensors and is protected by U.S. and international copyright, trademark and other intellectual property laws. You may not use, reproduce, distribute, modify or create derivative works from any content on this site without our prior written permission.

SECTION 13 — REVIEWS, COMMENTS AND OTHER SUBMISSIONS

If you submit reviews, photos, comments, ideas, suggestions or other content to us ("Submissions"), whether online, by email or otherwise, you grant Sanvera a non-exclusive, royalty-free, perpetual, irrevocable and worldwide license to use, reproduce, edit, publish, translate, distribute and display those Submissions in any media, including on our website, in advertising and on social media, without compensation to you. You are under no obligation to provide Submissions.

You agree that your Submissions will be truthful, will reflect your own honest experience, and will not violate any right of any third party, including copyright, trademark, privacy or personal rights. You further agree that your Submissions will not contain unlawful, abusive or obscene material, computer viruses or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Submission. You are solely responsible for any Submissions you make and their accuracy.

We may, but have no obligation to, monitor, edit or remove Submissions that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violate any party's intellectual property or these Terms.

SECTION 14 — THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools and links to third-party websites, which we neither monitor nor control. Such tools and websites are provided "as is" and "as available," without warranties of any kind. Any use of third-party tools or websites is entirely at your own risk and subject to the terms of the relevant third-party provider. We are not responsible for the content, accuracy, products or practices of any third party. Complaints, claims or questions regarding third-party products or services should be directed to the third party.

SECTION 15 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

SECTION 16 — PROHIBITED USES

In addition to the other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state or local regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service; or (l) to abuse our money-back guarantee, promotions or discounts, including by creating multiple accounts or using different personal details to claim benefits more than once. We reserve the right to terminate your use of the Service for violating any of these prohibitions.

SECTION 17 — DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THE SITE, THE SERVICE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS EXPRESSLY STATED OTHERWISE. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SANVERA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NOTHING IN THIS SECTION LIMITS OUR 90-DAY MONEY-BACK GUARANTEE AS DESCRIBED IN OUR REFUND POLICY.

SECTION 18 — LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, IN NO CASE SHALL SANVERA LLC, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PURCHASED THROUGH THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. IN NO EVENT WILL SANVERA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE GREATER OF THE AMOUNT YOU PAID SANVERA IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED DOLLARS ($100).

Some jurisdictions, including New Jersey, do not allow the exclusion or limitation of certain warranties or of liability for incidental or consequential damages. In such jurisdictions, the sections titled "Disclaimer of Warranties" and "Limitation of Liability" apply only to the maximum extent permitted by the laws of your jurisdiction, and the remaining provisions will remain in full force and effect.

SECTION 19 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sanvera LLC and its owners, officers, employees, affiliates, agents, contractors, suppliers and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 20 — DISPUTE RESOLUTION AND BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) Informal Resolution. Before starting arbitration, you agree to first contact us at support@trysanvera.com with a written description of your dispute, and to give us 30 days to try to resolve it informally. Most concerns can be resolved quickly this way.

(b) Binding Arbitration. IF A DISPUTE IS NOT RESOLVED INFORMALLY, YOU AND SANVERA AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS, OUR PRIVACY POLICY, OUR ADVERTISING OR MARKETING PRACTICES, OR OUR PRODUCTS OR SERVICES SHALL BE RESOLVED BY BINDING, FINAL AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THIS ARBITRATION PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT ("FAA"), 9 U.S.C. §§ 1-16. THE ARBITRATOR SHALL APPLY THE SUBSTANTIVE LAW OF THE STATE OF DELAWARE TO THE EXTENT CONSISTENT WITH THE FAA, AND MAY AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER APPLICABLE LAW. THE ARBITRATION MAY BE CONDUCTED BY VIDEO CONFERENCE, BY TELEPHONE OR IN THE COUNTY WHERE YOU RESIDE. Either party may instead bring an individual claim in small claims court if the claim qualifies.

(c) Class Action Waiver. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND SANVERA, AND MAY NOT CONSOLIDATE CLAIMS OR HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHERS. UNLESS YOU TIMELY OPT OUT, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE; (B) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, AS A CLASS REPRESENTATIVE OR CLASS MEMBER; OR (C) JOIN OR CONSOLIDATE YOUR CLAIM WITH THE CLAIM OF ANY OTHER PERSON. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) must be brought in court, and all other claims must be arbitrated.

(d) Intellectual Property. Notwithstanding the above, Sanvera may bring a claim in the state or federal courts located in Delaware for injunctive or equitable relief relating to the actual or threatened infringement or misappropriation of its intellectual property rights.

(e) Opt-Out. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS OF YOUR FIRST PURCHASE BY SENDING AN EMAIL TO SUPPORT@TRYSANVERA.COM WITH THE SUBJECT LINE "ARBITRATION OPT-OUT," STATING YOUR NAME, YOUR ORDER NUMBER AND YOUR INTENT TO OPT OUT OF ARBITRATION.

SECTION 21 — GOVERNING LAW

These Terms, and any separate agreements through which we provide you Services, are governed by and construed in accordance with the laws of the State of Delaware and applicable federal law of the United States, without regard to conflict of law principles. Nothing in this section deprives you of the protection of mandatory consumer protection laws of the state where you reside.

SECTION 22 — FORCE MAJEURE

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, severe weather, pandemic or epidemic, governmental actions, war, terrorism, civil unrest, strikes or other labor disputes, carrier delays, supply shortages, or telecommunication or power failures.

SECTION 23 — GOODS NOT FOR RESALE

You represent that you are purchasing products from our site for your own personal or household use only, and not for resale or export.

SECTION 24 — TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of these Terms. These Terms remain in effect unless and until terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services and by ceasing to use our site. If we determine, in our sole judgment, that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and may deny you access to our Services.

SECTION 25 — NOTICES

All communication between you and Sanvera takes place electronically. We may provide notices to you by email to the address associated with your order or account, or by posting them on our site. Notices sent by email are effective when sent; notices posted on our site are effective when posted. It is your responsibility to keep your email address current.

You may provide notices to us, including refund requests, subscription cancellations, arbitration opt-outs and any other legal notices, by email only at support@trysanvera.com. Notices sent to us by email are effective upon receipt. We do not accept notices by mail, courier or personal delivery.

SECTION 26 — ASSIGNMENT; NO THIRD-PARTY BENEFICIARIES

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction. These Terms do not confer any rights or remedies on any person other than you and Sanvera.

SECTION 27 — SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 28 — ENTIRE AGREEMENT

These Terms, together with our Shipping Policy, Refund Policy, Privacy Policy, your order confirmation and any other policies or operating rules posted on this site, constitute the entire agreement between you and Sanvera and govern your use of the Service, superseding any prior agreements or communications. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@trysanvera.com.

Sanvera LLC
8 The Grn STE A
Dover, DE 19901
United States