Shipping policy

Shipping Policy

At Sanvera, we work hard to process and ship every order as quickly and reliably as possible. Shipping is always free on all orders within the United States.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions and holidays, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Shipping & Delivery Timeframes

We currently ship to addresses within the United States.

Estimated delivery time:
Free Standard Shipping: 5–8 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions or peak shipping periods.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we aim to meet the estimated delivery timelines shown on our website, delays may occasionally occur. If we expect your order to ship later than the timeframe stated above, we will notify you by email and give you the option to cancel your order for a full refund.

Sanvera is not responsible for delays caused by carriers, incorrect shipping information or circumstances beyond our control.

Lost or Damaged Packages

If your tracking shows your package as delivered but you haven't received it, or if your order arrives damaged, please contact us at support@trysanvera.com within 14 days of the expected delivery date. Include your order number and, for damaged items, a photo of the product and packaging. We will work with you to resolve the issue as quickly as possible.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Subscription orders are automatically processed and shipped every 30 days, starting from your original purchase date.

You can manage or cancel your subscription at any time through your customer account, or by emailing us at support@trysanvera.com. To prevent your next shipment from being processed, please cancel at least 48 hours before your next scheduled order date.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Please review your address carefully before placing your order. If you notice an error, contact us as soon as possible; we can only update the address if the order has not yet shipped. Orders returned due to an incorrect address may require additional processing time and shipping fees.

Questions & Support

If you have any questions about your shipment, please contact our customer support team at support@trysanvera.com and we'll be happy to help.